Refund policy
We offer no returns.
We offer exchanges based only on size change and not style.
We offer exchange from the date of delivery, and these requests will be entertained only once per order. This applies only to our exchangeable products.
Exchange Eligibility
You may request an exchange if:
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The received size does not fit.
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You have received an incomplete or incorrect order.
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The product is defective or tampered.
In case of an exchange:
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You may choose the same item in a different size or colour (subject to availability) or any other item of equal or greater value.
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You will have to pay a price differential, if the new item selected is of a higher value.
Please Note:
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Exchanges are subject to stock availability.
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The item must be returned in its original packaging.
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Labels and tags must remain intact.
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The item must be unwashed, unused, and undamaged.
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Requests for return or exchange made outside the specified time frame will not be entertained.
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There are no refunds or exchanges for discounted products.
Refund Processing
Once we receive the returned/exchanged products at our warehouse, our team will carefully assess their quality within 2–3 business working days. After the quality check, we will process the refund within 5–7 business working days.
Non-Returnable / Non-Refundable Items
Under any circumstances, the following items are non-returnable and non-refundable:
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Gift Vouchers
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Orders that exceed the given exchange/return window
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Items explicitly marked as non-returnable or non-exchangeable at the time of sale
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Items returned with stains or damage not previously informed to us
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Deterioration, rips, or fading resulting from negligence in following recommended wash care instructions
Refund Policy
We offer same source refunds for the product returned or exchanged.
Alternatively, we provide a discount coupon equivalent to the product's value, which will be sent to the customer’s registered email address upon return of the item.
Please note: The discount coupon will cover the product's price only; shipping and tax fees are non-refundable.
Contact Us
If you have any queries or wish to discuss the returns procedure further, please contact us:
📧 Email: info@pannext.in
📞 Phone: +91 99161 31377
🕒 Hours: Monday – Friday, 11:00 AM to 6:00 PM
www.ellaamandeverything.com reserves the right to deny exchange or replacement if the item does not meet its return/exchange policy guidelines.